Privacy Policy

1. Introduction

This Privacy Policy explains how Shree Ayyappa Travel and Logistics ("we", "us", "our") collects, uses, and protects the personal information you provide when you use our website, contact us, or book our services. By using our website, you consent to the practices described in this policy.

2. Information We Collect

We may collect the following types of information:

• Contact details — name, phone number, email address provided through enquiry forms or WhatsApp.
• Booking information — trip details, travel dates, number of passengers, pickup locations, and vehicle preferences.
• Payment information — payment confirmations. We do not store card numbers or banking credentials; payments are processed by third-party providers (e.g. Razorpay, UPI apps).
• Usage data — pages visited and device/browser information, used only to improve our website and services.

3. How We Use Your Information

• To respond to enquiries and provide quotes.
• To confirm, manage and coordinate bookings.
• To process payments and share confirmations.
• To send service updates related to your booking.
• To improve our services and website experience.

We do not sell, rent or trade your personal information to third parties.

4. WhatsApp & Communication

When you contact us via WhatsApp or submit an enquiry form, your message opens a chat with us on WhatsApp. Message content is subject to WhatsApp's own privacy practices. We use the details you share only to assist with your booking.

5. Data Security

We take reasonable technical and organisational measures to protect your information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Third-Party Links

Our website may contain links to third-party websites (e.g. payment gateways, Google Maps, social media). We are not responsible for the privacy practices of these external sites.

7. Cookies & Analytics

Our website may use basic analytics to understand site usage. No personal information is collected through cookies unless you voluntarily provide it. You can disable cookies in your browser settings.

8. Your Rights

You may request access to, correction of, or deletion of the personal information we hold about you at any time by contacting us at contact@shreeayyappatravel.com.

9. Changes to This Policy

We may update this policy from time to time. The "last updated" date at the top of this page reflects the most recent revision.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:

• Email: contact@shreeayyappatravel.com
• Phone: +91 98XXX XXXXX
• Address: Your Office Address, Line 1, Line 2, Bangalore 560000